Please read all policies carefully before purchasing.
- I accept most major credit cards as well as checkout via Paypal
- Processing will not begin on an order until payment clears
- I ship Tuesday thru Friday only
- Shipping is exclusively through USPS which observes all federal holidays
- Some items are Made to Order and will require a creation time of approximately 1-2 weeks which may be longer around busy holidays
- Please allow plenty of time when ordering for a specific date or event
- Domestic orders are be shipped via USPS First Class (3-7 business days)
- All domestic labels include USPS Delivery Confirmation and Tracking
- Orders over $100 may require signature confirmation for your security
- International order are shipped via USPS First Class International. Shipping time varies by location, but generally takes 1-2 weeks.
- International customers may be required to pay additional import taxes and/or fees before receiving their packages. These fees are the buyer's responsibility and are determined by individual country's laws. You can contact your local customs office for estimates of these charges or for further information
- Tracking is not available to every location
RefundsI strive to produce high quality and lovable products. However, if you are unsatisfied, you are welcome to return your purchase under the following conditions:
- Items must be returned within 30 days
- I will refund the full purchase price of your item, minus the cost of shipping upon receiving and inspecting your return
- Items must be in their original condition including being free of signs of wear and tear, cigarette smoke, perfume, or other strong scents, and pet hair
- Return shipping is the buyer's responsibility, including tracking and insurance where applicable
- Digital downloads are non refundable, please purchase accordingly
- I reserve the right to refuse returns on items which have been altered in any way that may prevent their re-sale
Incorrect Addresses, Refused, or Unclaimed Packages
Damaged, Stolen, or Not as Described Packages
- Should your item arrive significantly other than described (i.e. you ordered a purple animal and got a green one), please contact me as soon as possible and I will do what I can to resolve the situation.
- I will be happy to provide a full refund for damaged packages, but I will require high quality photos of the damage to both the product and the packaging for insurance purposes before a refund is issued.
- Lost packages will be replaced or refunded if no replacement is available. Packages will not be considered lost until 14 business days have passed with no tracking updates. For international orders, 6 weeks must have passed and you must be from a location that supports tracking via USPS First Class International.
- Once a package has been marked as delivered, it is considered delivered. I am not responsible for stolen packages after delivery. I advise you report all suspected mail theft to a Postal Inspector and your local police.
- If mail theft is common in your area, please contact me after placing your order to request signature confirmation be added to your order for no additional charge (U.S. orders only).