Please read all policies carefully before purchasing.

 

Payment

  • I accept most major credit cards as well as checkout via Paypal
  • Processing will not begin on an order until payment clears

Shipping

  • I ship Tuesday thru Friday only
  • Shipping is exclusively through USPS which observes all federal holidays
  • Some items are Made to Order and will require a creation time of approximately 1-2 weeks which may be longer around busy holidays
  • Please allow plenty of time when ordering for a specific date or event

   Domestic

  • Domestic orders are be shipped via USPS First Class (3-7 business days)
  • All domestic labels include USPS Delivery Confirmation and Tracking
  • Orders over $100 will require signature confirmation for your security

   International

  • International orders are shipped USPS First Class International (2-6 weeks, varies by location)
  • International customers may be required to pay additional import taxes and/or fees before receiving their packages. These fees are the buyer's responsibility and are determined by individual country's laws. You can contact your local customs office for estimates of these charges or for further information
  • Tracking is not available to every location

Refunds:
I strive to produce high quality and lovable products. However, if you are unsatisfied, you are welcome to return your purchase under the following conditions:

  • Items must be returned within 30 days
  • I will refund the full purchase price of your item, minus the cost of shipping upon receiving and inspecting your return
  • Items must be in their original condition including being free of signs of wear and tear, cigarette smoke, perfume, or other strong scents, and pet hair
  • Return shipping is the buyer's responsibility, including tracking and insurance where applicable
  • Digital downloads are non refundable, please purchase accordingly
  • I reserve the right to refuse returns on items which have been altered in any way that may prevent their re-sale

Incorrect Addresses, Refused, or Unclaimed Packages

  • Please double check your address before placing your order to insure it is correct
  • Please use your legal name as appearing on your photo ID in the event you must prove your identity to receive your package
  • Items that are unclaimed, incorrectly addressed, or refused will be refunded, minus the cost of shipping, once they are returned to my possession

Damaged, Stolen, or Not as Described Packages 

  • Should your item arrive significantly other than described (i.e. you ordered a purple animal and got a green one), please contact me as soon as possible and I will do what I can to resolve the situation.
  • I will be happy to provide a full refund for damaged packages, but I will require high quality photos of the damage to both the product and the packaging for insurance purposes before a refund is issued
  • Packages will not be considered lost until 14 business days have passed with no tracking updates. After this time I can issue a refund or replacement as desired. For international orders, 6 weeks must have passed and you must be from a location that supports tracking via USPS First Class International
  • Once a package has been marked as delivered, it is considered delivered. I am not responsible for stolen packages after delivery. I advise you report all suspected mail theft to a Postal Inspector and your local police.
  • If mail theft is common in your area, please contact me to request signature confirmation be added to your order for no additional charge (U.S. orders only). This is already available automatically for packages over $100